Shipping policy

1. Order Processing

  • Orders are processed within 1–3 business days
  • Each item undergoes a quality check and protective packaging process before shipment
  • During peak releases or limited drops, processing times may be slightly extended

2. Premium Packaging

We take packaging seriously — especially for collectors.

  • Reinforced outer boxes for maximum protection
  • Protective padding to minimize movement during transit
  • Careful handling for collector-grade packaging integrity

Please note: Minor outer box imperfections may occur during transit and are not considered defects of the collectible itself.

3. Shipping Destinations

We ship to:

  • United States
  • Select international destinations

If your region is unavailable at checkout, shipping is currently not supported.

4. Shipping Options & Delivery Time

Estimated delivery times:

  • Standard Shipping: 3–7 business days
  • Express Shipping: 2–4 business days
  • International Shipping: 7–15 business days

All delivery times are estimates and may vary due to logistics conditions or customs processing.

5. Shipping Costs

Shipping fees are calculated at checkout based on destination and package specifications.

We may offer:

  • Free shipping on qualifying orders
  • Limited-time shipping promotions during special releases

6. Tracking Your Order

Once shipped, you will receive a tracking number via email.

  • Tracking updates may take 24–48 hours
  • You can follow your shipment in real time through the carrier

7. Limited Releases & High-Demand Items

For exclusive or limited-edition collectibles:

  • Fulfillment may take longer due to high demand
  • Orders are processed in the order they are received
  • Availability is not guaranteed until shipment confirmation

8. Delivery Responsibility

To ensure a smooth delivery:

  • Please provide a complete and accurate shipping address
  • Ensure someone is available to receive the package when necessary

We are not responsible for delivery issues caused by incorrect information or failed delivery attempts.

9. Lost or Damaged Shipments

If your order arrives damaged or is lost in transit:

  • Contact us within 7 days of delivery
  • Provide photos (for damaged items)

We will review your case and provide a resolution as quickly as possible.

10. Returns Due to Delivery Failure

If an order is returned due to:

  • Incorrect address
  • Failed delivery attempts
  • Refused shipment

A refund may be issued excluding original shipping costs.

11. Customs & Import Duties

For international orders:

  • Customs duties and taxes may apply
  • These fees are the responsibility of the customer

12. Our Commitment

We are committed to delivering not just products, but a premium collector experience — from checkout to unboxing.